Ever After Customer Responsibility Contract
See the customer contract below
Ever After strives to ensure every guest has an Intimate, Elegant, and Legendary experience. In an effort to provide you with our signature service, we ask that you review the below Ever After policies before electronically signing this agreement and confirming your ceremony.
Nevada State Marriage License
- If you choose to have your ceremony legally recognized you MUST pick up a Nevada State Marriage License before your wedding and provide it at the time of your ceremony, or at your consultation. We cannot perform a legally binding ceremony without a Nevada State Marriage License. Click here for information on obtaining your marriage license.
- If you do not have a Marriage License with you at Ever After at the time of the ceremony:
- Your ceremony will be a commitment ceremony (a commitment ceremony is not legal).
- You can always come back to be pronounced the same day; by a licensed officiant after obtaining your Marriage License; Keep in mind you will have to pay the minister fee twice. If you want your marriage license dated the same day, you must return the same day and a minister must be available to pronounce you. If you return another day, the license will be dated the day you return with it.
- Your ceremony can be moved to a later time, subject to availability, when you plan on obtaining your Marriage license. Keep in mind that the next available time may not be until the following day or longer, and you will be subject to a $100 rescheduling fee. Please review our Rescheduling and Cancellation Policies below.
- Renewal of Vows ceremonies does not require a marriage license, but you will be asked to prove that you are legally married. by providing a picture or copy of your Marriage Certificate.
Booking, Rescheduling and Canceling
- BOOKING: The initial booking process requires a deposit, including both the required package deposit and the venue fee deposit, this is only refundable up to seventy-two (72) hours after the payment is made. After seventy-two (72) hours, it becomes non-refundable, but it is extendable and transferable for up to one (1) year. As soon as the deposit reaches one (1) year, it will be considered forfeited.
- CEREMONY CANCELLATIONS: If your ceremony is canceled more than forty-five (45) days before your originally confirmed wedding date and time, a refund of any payments made towards your ceremony will be based on the items selected and/or included in your ceremony. The refund will never include your initial booking payment of the required package deposit and/or venue fee deposits. However, all amounts paid become non-refundable within forty-five (45) days of your initially confirmed date and time. Once within the 45-day window of the original booking date, only credit will be given for date changes and are subject to rescheduling fees and additional policies below.
- RECEPTION CANCELLATIONS or CHANGES: Receptions may or may not require a non-refundable deposit. Depending on the venue and the menu; a deposit could be required and is deemed a final charge. If your reception is canceled forty-six (46) days prior to your reception date, a refund of payments made towards your reception will be granted; excluding any non-refundable deposits. However, all amounts paid become non-refundable within forty-five (45) days of your confirmed reception date and time. Once within the 45-day window of the original reception date, all changes are subject to rescheduling fees and a separate booking (additionally; a separate payment) will need to be made.
- HOTEL CANCELLATIONS: All hotel bookings are final sales and will only be refundable if purchased with insurance.
- RESCHEDULING OR CHANGING THE CEREMONY DATE, TIME OR CHAPEL:
- A Rescheduling Fee is waived for your first change of date, time, or chapel if you call more than forty-five (45) days before your confirmed ceremony date and time.
- A Rescheduling Fee of $100.00 will be charged:
- For all additional changes of date, time, or chapel made after your waived first time regardless of how many days away your ceremony is scheduled.
- For your first change of date, time, or chapel if you call less than forty-five (45) days before your confirmed ceremony date and time.
- RESCHEDULING DUE TO TARDINESS:
- CEREMONY COUPLE: We recommend selecting a package that includes courtesy limousine service to and from Ever After. If you decline our courtesy limousine service or choose to arrive on your own, please arrive at least thirty (30) minutes prior to your ceremony time and check in at the Main Lobby.
- If you arrive late, your ceremony may be rescheduled to the next available time. Keep in mind that the next available time may be the following day.
- A possible $100.00 rescheduling fee may apply. Please review our Rescheduling and Cancellation Policies above.
- CEREMONY GUESTS: If your guests arrive late, we cannot hold a ceremony from starting. *Once the ceremony starts, late guests may not enter the chapel.
- If you choose not to proceed with your ceremony because of late guests, your ceremony may be rescheduled to the next available time. Keep in mind that the next available time may be the following day.
- A possible $100.00 rescheduling fee may apply. Please review our Rescheduling and Cancellation Policies above.
- HOLIDAY FEE: A holiday fee of $100 will be applied to all packages for the following (including but not limited to) days: Valentine’s Day, Fourth of July, and New Year’s Eve. Contact your Wedding Planner directly to verify if the fee applies to your chosen wedding date.
Payments and Balance Due
- In order to give you the special day you are hoping for, we require that your balance be paid forty-five (45) days before your ceremony. If your balance is not paid in full forty-four (44) days before your ceremony, a $100 late fee will be added to your plan. Subsequently, seven (7) days following the late fee, if your balance is not paid in full, it is possible that your ceremony, or additional products and services, may be canceled.
- We accept Visa, MasterCard, American Express, and Discover, each of which will incur a nominal processing fee whether debit or credit. We do not refund processing fees.
- We accept Money Orders and Cashier's Checks; please include both parties’ first and last names along with your plan number, these can be made out to:
- Ever After
515 Las Vegas Blvd S.
Las Vegas, NV 89101 - Please add tracking to delivery. We do not accept personal checks. All money orders need to be received no later than forty-five (45) days before the wedding to avoid any late fees.
- All payments made within forty-five (45) days of your ceremony and after your ceremony has been completed are non-refundable.
Limousine Transportation
- In compliance with safety regulations, our limousines transport up to eight (8) passengers, including the Ceremony Couple. Everyone riding in the limo MUST be picked up at the same time and location. Each limousine is limited to one (1) pickup location and one (1) drop-off location per scheduled chauffeur. The limousine driver cannot make additional stops. If you need additional limousines for your party, please click here for more information. Our limousines are limited to the locations they can and can not commute to; for example, we will not be able to accommodate airport transportation, and we will not be able to coordinate residential areas. We will only be able to provide service for venues and/or locations contracted for our arrival; if your hotel or reception location is not in our area of transportation we can make other arrangements (additional charges will apply). We serve the main Strip corridor and Downtown Vegas. Consult your wedding planner if you’re unsure if your hotel is valid for pickup and drop off.
- If you are traveling with a child (or children) who require a child safety seat, we recommend that you provide the seat(s) best suited for your child(ren). However, each limo can be, upon request at an additional cost, equipped with up to two car seats for your convenience. The car seat we provide is convertible and suitable for children weighing between five (5) and sixty-five + (65+) pounds. We do ask that you install the car seat in the vehicle. Due to safety regulations, our drivers are not permitted to assist in the installation of the seats.
- If using the Ever After’s Limousine Service; we request that, once you are checked into your hotel room, please add the hotel name and room number online under the "Hotel Information" section of your account. Please advise us if your room is registered under a different last name.
- You must be dressed for your ceremony, ready, and waiting in your room one (1) hour before your ceremony time. Your Limo Driver will call you in your room approximately one (1) hour before your ceremony to confirm your exact pickup time and location. Cell phones are hard to reach if on the casino floors in the hotels. To be of best service we only use them as backup. Please do not leave your room until you have further instructions from your Limo Driver.
- We are unable to make exceptions to our Limousine Policies. If you choose to not follow these instructions, it is important that you review our Rescheduling and Cancellation Policies above.
First Look Service
- Upon arriving at Ever After, you (the Ceremony Couple) will meet together with your Minister, “Day Of” Ceremony Coordinator, Videographer, and Photographer to go over any last-minute details. If you wish to remain separated before the ceremony, you MUST pre-arrange our First Look Service. Ever After must be prepared to keep you in different locations and ensure that you do not see one another before the ceremony. This is an optional upgrade, but it must be added and paid for before your ceremony. Please talk to your Wedding Planner for details.
Vows
- You are welcome to write your own personal vows to each other for your ceremony! These vows do have a 1000-character limit in order to stay within the ceremony timeline. Your vows are to be submitted through your account and will be submitted directly to the Head Minister for approval. These need to be submitted up to five (5) days before the ceremony. Vows exceeding the 1000-character limit or vows submitted directly to your Wedding Planner via email will not be approved. We will print the vows on nice paper and the minister will hand them to you to read to each other when it’s time.
Ceremony Guests
- Ever After understands how important family and friends are, especially on your wedding day. Please also understand that you (the Ceremony Couple) are our primary focus - it’s your special day! Please make guests aware that alcohol may not be consumed on the property or in our limousines. Also, Nevada law prohibits smoking or other forms of consumption of marijuana in a public place including on our grounds and in a moving vehicle. As a result, such behavior will not be allowed on our property and in our limousines.
- WAITING AREAS: Please be aware of the extreme heat in Las Vegas, especially during the summer. We have a lobby area in which the Ceremony Couple may wait, but we may not have indoor waiting facilities available for your guests, especially on Saturdays. Water can be purchased in our Gift Shop.
- GUEST COUNT: Our property has multiple ceremony locations, each able to accommodate a specific number of guests. If your guest count increases above the maximum capacity in your chosen chapel, your ceremony may be moved to a larger chapel. Please be advised some larger chapels and larger guest counts require additional fees.
Floral Orders
- If you would like to order additional flowers for your party, or if you would like something other than the floral arrangements included in your ceremony plan, our on-site, full-service Florist can create a custom floral plan/theme/design of your dreams, or you may upgrade to any of the pre-designed bouquets we offer. Please talk to your Wedding Planner for details.
- We are not responsible for your flowers once they are taken off the property.
- We ask that you confirm your final floral order forty-five (45) days before your ceremony. If you decide to make last-minute changes where your flowers have already been made, there will be additional fees to remake or change your floral specifications. In the event you do not update your flowers at or before the forty-five (45) day deadline, we will default to using white roses and white ribbon.
- To ensure everything runs smoothly on your special day, please remember if you have opted to bring your own flowers—such as bouquets, boutonnieres, and corsages, these must already be pinned or on wrists, and bouquets ready in hand for each wedding party member upon arrival at the chapel. Unfortunately, our team won't be able to assist with this on the day of the ceremony. Please also note that we are unable to accept deliveries or store flowers from external vendors.
- If you choose to bring in your own chapel decor (pew markers, altar sprays, etc.) you will need to reserve an additional time slot prior to your ceremony. Additional Venue fees will apply Any chapel decor items are to be brought by a member of your party 30 - 45 minutes before your ceremony time. Our team will not have an appropriate space to store flowers delivered any earlier but all decor must be set up no later than 15 minutes before the ceremony start time.
Custom Purchases
- We love the ability to create customized products for you as keepsakes for your special day. From personalized candles to engraved memorabilia; the list is endless, ask your planner for details. All personalized or custom items are non-refundable. And may require 2 weeks notice or more.
Minister Fee
- MINISTER: Our Ministers are not paid employees of Ever After. The fee for their ceremony service is $70.00 when your ceremony is performed at Ever After. This fee covers the performance of the ceremony and the filing of the legal paperwork. The Minister Fee is typically paid in cash directly to the Minister that provides your service, at the time of your ceremony. Should you not have cash available, the fee will be charged to the credit or debit card that is on file.
- SPECIAL REQUEST MINISTER: Any request for a specific Minister, gender, language, or otherwise must be arranged in advance with your Wedding Planner. All Special Requests for Ministers are subject to additional charges, these additional charges are non-refundable and need to be paid in full at the time of confirmation.
- OUTSIDE MINISTERS: You can have an Outside Minister present to perform your ceremony should they be ordained and properly licensed in the State of Nevada. The fee to have an Outside Minister is to be pre-paid and is $200. We will require the contact information for said Minister a minimum of two (2) weeks prior to your ceremony, as they will need to have a brief meeting and sign some documents with our Head Minister.
Gratuities
- Gratuities are customary for any services provided, particularly in Las Vegas. Many couples wish to recognize their Limousine Drivers, Day-of Staff, and Photographers with a gratuity but are unsure of typical gratuity amounts. Below you will see what we would suggest based on Las Vegas industry standard.
- LIMO DRIVER(S): For transportation provided on your wedding day, most couples choose to give $40 per Driver. For transportation services provided the day before or the day after your ceremony, most couples choose to give $25 per Driver. For services with longer travel time, please ask your Planner for more detail.
- PHOTOGRAPHER: The suggested gratuity for photographers is based on the length of the Photo Session you have organized and starts at $30. Check with your wedding planner for the suggested amount for your package.
- DAY OF STAFF: Your day-of staff consists of your Wedding Coordinator, Florist, and Videographer who bring the final touches to your special day. The recommended gratuity for the Day of Staff is $30 and is shared amongst all the Day of Staff team members.
Photography
- Photography is an extremely important part of your wedding day! It is our pleasure to offer World-Class Photographers to capture your special memories and tell the story of your commitment in stunning images.
- CEREMONY and POST-CEREMONY PHOTOS: Most of our ceremony packages include Ceremony Photos. However, it is our post-ceremony Photography Sessions that have made us famous! We highly recommend adding a Photography Session to your wedding package. This will not only ensure that one of our World-Class Photographers is scheduled to be with you after your ceremony for a photo shoot in locations on our grounds, but these upgrades offer either additional Posed Prints and Enlargements or Digital Copyrights at a discounted price. Please note our Photography Sessions are not available for purchase after your ceremony has taken place, however, you may purchase additional prints and enlargements during your Photo Viewing Appointment at the a la carte prices. Please see below for more information on your Photo Viewing Appointment. Click here to learn more about our Photography.
- If your ceremony package does not include Candid Ceremony Photos and/or Posed Photography and you wish to add this option, please contact a Wedding Planner at 1-800-280-1187.
- PHOTO VIEWING APPOINTMENT: Photo viewing is by appointment only. Your Photo Viewing Appointment will be scheduled in our Photo Gallery with a Photography Consultant. Most of your prints can be printed on-site for you to take home and although we offer over-the-phone and/or webinar appointments we highly recommend that you return for an on-site appointment so you can take your prints home and avoid shipping fees. If you choose to schedule a Photo Viewing Appointment via phone or webinar, your prints will be mailed to you and shipping charges will apply. Shipping charges start at $29.97 for domestic shipping and $64.97 for international shipping. Any photo products purchased after your ceremony are non-refundable.
- COPYRIGHTS: You are hereby notified that Ever After holds all copyrights to images taken by the Ever After Photographers of you and your ceremony and as such Ever After has permission to use, distribute, publish, and otherwise use images as it so chooses without prior consent. Although, when possible, Ever After will seek to obtain approval, you shall have no right of approval, no claim to compensation, and no claim (including without limitation, claims based upon invasion of privacy, defamation, or right of publicity) arising out of any use, alteration, blurring, distortion, faulty reproduction, illusionary effect, or other use in any composite form of your name, picture, likeness, voice, and biographical information.
- PURCHASE of DIGITAL IMAGES:Individual image copyrights, and the copyrights in their entirety (with some limitations) are available for purchase. Unless otherwise indicated all images sold individually do not include copyrights. Ever After retains the right to use any images, even those sold with copyrights, for promotional purposes.
Guest Photos / Filming
- Ever After embraces the Unplugged Ceremony concept. With cell phones and technology so readily available, it’s tempting for guests to have their phones or cameras out in an attempt to capture the event. We believe that your family and friends should be able to sit back and enjoy the commitment you and your fiancé are making while letting our team of professional photographers and videographers capture your special day.
- GUEST PHOTOS/FILMING: If the couple permits, guests can use their cell phones to take photos and record or livestream the ceremony from the comfort of their seats. We do not allow guests to walk around during the ceremony as they may interfere with the ceremony and/or the staff of professional photographers/videographers who are capturing your special day.
- OUTSIDE PHOTOGRAPHERS: Outside Photography is permitted at an additional pre-paid cost of $500.00. We will instruct the contracted photographer on rules and policies for shooting during a ceremony. Ever After is not liable if the contracted photographer does not follow these policies. You have the option to keep our photographer in order to receive any prints/credits or media in your package, however, if you forfeit our photographer, you also forfeit any prints/credits or media.
Internet Broadcasting
- INTERNET VIEWING: We proudly offer Internet Viewing for your family and friends who are unable to attend your ceremony in person. Your ceremony plan indicates whether or not you have live internet broadcasting and/or the amount of time the broadcast will be available.
- LIVE BROADCASTING: Please note your confirmed time is when your time in the chapel begins, not necessarily when the ceremony will begin. Please advise your online guests to be patient as you meet with your Minister, Photographer, and “Day Of” Ceremony Coordinator before the ceremony. We recommend that your guests be ready to view your ceremony fifteen (15) minutes before your confirmed ceremony time and keep the viewing screen up for at least fifteen (15) minutes after your confirmed ceremony time. Also, please be aware that if your wedding plan includes “Live Broadcasting”, it will be broadcast live in Las Vegas and live around the world, no matter what time zone your online guests are in. Las Vegas is in the Pacific Time Zone.
- TECHNICAL DIFFICULTIES: Internet connections are not always reliable. We will do our best to broadcast your indoor ceremony live, if your package includes this service, however sometimes technical difficulties are out of our control. If your package includes live broadcasting, and there is an issue with the live feed, we will upload your video as soon as possible and extend your online viewing time as a courtesy. Please notify your guests of this policy and ask them to continue to check the website for your broadcast if they do not see it right away.
- OUTDOOR CEREMONIES: Not all off-site wedding venues or packages include video and internet broadcasting. If for example your ceremony is to be held at the Gazebo off-site wedding chapel and it does include a Videographer and internet broadcasting, please note your ceremony will not be broadcast live. We will have your ceremony available for online viewing within twenty-four (24) hours from your ceremony time. We recommend asking your online guests to check the website for your broadcast availability or to plan to watch the ceremony on the following day.
Coupons/Discounts
- Any coupons or discount offers must be presented at the time of your booking or before your final payment. Coupons and discounts will not be honored at a later date. Please email or mail the coupon or discount offer to your Wedding Planner so it may be applied to your plan. Coupons can only be used towards additional products or services. We cannot offer cash back.
Alcohol
- Ever After does not have a license to sell or consume alcohol.
- Open containers of alcohol are not allowed in the limousine or anywhere on the property.
- Marriage is a legally binding agreement. If either member of the Ceremony Couple shows signs of impaired judgment, then we reserve the right to delay, reschedule and/or cancel the ceremony. Additional fees will apply.
No Food
- We want each couple to enjoy the same clean, comfortable setting that you enjoy for your ceremony. In an effort to make certain that this is provided, we do not allow food or beverages, other than water, inside our chapels or our limousines.
Disorderly Conduct
- It is very important to us that all our guests and staff feel comfortable and respected in their environment. In the unlikely event that any client or their guest undertakes any illegal activity, engages in disorderly conduct including but not limited to verbal or physical abuse to staff, uses profanity, offensive language, threatening or harassing staff, is intoxicated, is using drugs, or otherwise not complying with the laws the State, policies of Ever After, or requests being made by staff to cease disruptive behavior; we reserve the right to immediately terminate the services being provided and cancel the ceremony. In such an event the client forfeits the right to any refund.
- In the event the client’s actions or those actions of their guests, require a vehicle to be professionally cleaned the client will incur a charge of $600.00. If property is damaged by the client or a member of their party, repair costs will also be assessed and charged to the card on file.